PrIVACY POLICY

Welcome to VDR Auto

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.vdrauto.co.uk, contact us, or use our vehicle repair and garage services.

By using our website or services, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

  • Name

  • Phone number

  • Email address

  • Vehicle details

  • Address (if provided)

  • Booking or enquiry details

  • Any information you submit through contact forms, email, phone calls, or social media.

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide vehicle repair and maintenance services

  • Arrange bookings and appointments

  • Communicate regarding your vehicle or service updates

  • Process invoices and payments

  • Improve our website and customer experience

  • Maintain security and prevent fraud

  • Comply with legal obligations

We only process personal data where we have a lawful basis under UK data protection laws.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyse website traffic. We may use third-party services such as Google Analytics to understand how visitors use our website. You can control or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

  • Payment providers

  • Website hosting providers

  • IT and website support services

  • Accounting or legal advisers

  • Government or regulatory authorities where required by law

All third parties are expected to keep your information secure and process it lawfully.

Data Security

Under UK GDPR and data protection laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent where applicable

  • Request data portability

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact VDR Auto through the contact information listed on our website.